Service Call Creation

Customer Service & Support
Written By Lee A

Description

This AI Agent captures service requests from emails, chat, or natural prompts and creates structured, validated Service Calls directly in SAP. It gathers essential details like customer, product, issue, and priority—validating against SAP data and routing to the right technician.

Built to eliminate admin overhead and reduce service response delays, this Agent transforms any support request into a ready-to-work ticket in seconds—no forms, no follow-ups, no friction.

Key Benefits

  • Cuts service call creation time by up to 80%

  • Auto-validates contracts, customers, and product details in SAP

  • Streamlines multi-channel intake (email, web, chat, voice)

  • Instantly assigns consultants and notifies all parties

Effectivity Score

9/10

Lee A
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