Automated 95% of 15,000 Orders: Lerou Filters Frees Up 100+ Hours/Month for Manual Entry Work
Results
80% of 15,000 Annual Orders Automated
5X Faster Order Input Speed
Shifted to Proactive customer Service & Complex Logistics
About Lerou Filters
With over 30 years of experience, Lerou Filters is a specialized distributor of high-quality filtration solutions for combustion engines. They supply essential air, oil, and fuel filters for heavy machinery—including cranes, bulldozers, and ships. As a company that prides itself on service and quality, efficient distribution is the backbone of their operations.
The Solution
Implementation Partner: Amista
AI Agent: Customer Email to Sales Order
ERP: SAP Business One
Niek Lerou, CEO, Lerou Filters
"With MyWave, we expect to drastically improve the speed of the order input so that our people have more time attending to the customers. I believe that innovation helps us to grow... and the AI Agent is one path to look at it."
Before:
When 15,000 Orders Became a Growth Bottleneck
For every incoming order, regardless of channel, staff were required to spend an estimated 6 minutes manually transcribing data into SAP Business One. This relentless, repetitive task created a massive administrative bottleneck, severely limiting the business's ability to scale.
The manual overload resulted in three critical issues:
Administrative Drag: Staff were perpetually stuck in a data-entry loop, leading to fatigue and inefficiency.
Resource Constraint: The company couldn't reallocate talent to higher-value tasks, nor could it scale without hiring more administrative staff.
Loss of Customer Focus: Crucially, the team was forced to prioritize clearing the data entry backlog over proactive customer support, hindering the specialized service Lerou's clients rely on.
After:
A Strategic AI Agent for True Scalability
Lerou Filters partnered with Amista to integrate the MyWave AI Agent seamlessly with their SAP Business One system.
This deployment immediately removed the administrative bottleneck by intelligently capturing, validating, and processing order details from all channels, automatically inserting accurate data into SAP.
This strategic automation achieved Future-Proof Growth by automating 80% of the workload and Empowered Expertise by shifting staff from low-value data transcription to high-value customer engagement, fulfilling the CEO's vision of prioritizing service.