Privacy policy

1. Introduction

MyWave.ai ("we," "us," "our") welcomes you to our website and services (collectively, "Services"). This Privacy Policy is designed to ensure transparency and inform you about how we collect, use, and disclose information when you use our Services.

This policy primarily concerns "Personal Information," which is information that can be used to identify an individual. Our collection of Personal Information is extremely limited, as detailed below.

2. Information We Collect

Our approach to data collection is designed to maximize your privacy.

a. Information You Provide

  • Innovation Hub & Communications: The only Personal Information we actively collect is what you voluntarily provide to us. This is limited to your email address if you choose to sign up for our Innovation Hub or communicate with us directly.

  • Customer-Hosted Services: Our core AI agent software is hosted by you, the customer. Therefore, we do not have access to, collect, or store any of the data, content, or information you process using our AI agents. That information remains entirely within your control and on your systems.

b. Information We Collect Automatically

  • Device and Usage Information: When you visit our website, we automatically collect standard technical information. This includes your browser type, IP address, operating system, and general statistics about how you navigate our website. This data is used for analytics and to improve the user experience and is not used to personally identify you.

  • Cookies: We use "cookies," which are small files transferred to your device that help us recognize your browser and understand how you interact with our Services. You can control the use of cookies through your browser settings. This information helps us improve our website and is not linked to your Personal Information.

3. How We Use Your Information

We use the limited information we collect for the following purposes:

  • To Communicate With You: We use your email address to send you updates from our Innovation Hub, respond to your inquiries, and provide information about our Services.

  • To Improve Our Services: We analyze the anonymous, automatically-collected data to understand user behavior, troubleshoot issues, and enhance the functionality of our website.

  • For Legal and Security Purposes: We may use information to enforce our terms, protect our rights and property, and comply with legal obligations.

4. How We Share Your Information

We will never sell or rent your Personal Information. We only share it in the following limited circumstances:

  • Service Providers: We may engage third-party companies to perform tasks on our behalf, such as sending emails for our Innovation Hub. These providers are contractually bound to protect your Personal Information and are not permitted to use it for any other purpose.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred. We would ensure that any such transfer is subject to strict confidentiality agreements.

  • Legal Compliance: We reserve the right to disclose any information we believe is necessary to comply with a law or court order, to enforce our agreements, or to protect the rights, property, or safety of our company, our employees, our users, or others.

5. Your Data Protection Rights

In compliance with privacy laws in Australia, the United Kingdom, and the United States, you have the right to control your Personal Information.

  • The Right to Access and Correct: You have the right to request access to the Personal Information we hold about you and to ask that we correct any inaccuracies.

  • The Right to Delete: You have the right to request that we delete your Personal Information (i.e., your email address) from our systems.

  • The Right to Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time by using the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at privacy@mywave.ai.

6. International Data Transfers

  • If you access our Services from a jurisdiction outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.

7. Children's Privacy

  • Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children. If we become aware that a child has provided us with Personal Information, we will take steps to delete it.

8. General Information

  • Security: We use commercially reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  • Policy Updates: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.

  • Third-Party Links: Our website may contain links to other sites. This Privacy Policy does not apply to third-party sites, and we encourage you to review their privacy policies.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please send a detailed message to info@mywave.ai, and we will address your concerns.