HOW IT WORKS

Most enterprise AI platforms are built to demonstrate. MyWave is built to execute.

Most enterprises deploying agentic AI in 2026 already have SAP Joule on their S/4HANA roadmap, Azure AI in production, or Microsoft Copilot across the business — and none of them are built to govern what agents actually do. MyWave is.

A Unique Blend of Intelligence and Control.

Diagram displaying 'The Supervisor' overseeing 'Probabilistic Intelligence' with interconnected lines and spheres, illustrating a flow of information.
Probabilistic where it thinks. Governed in everything it does.

Probabilistic intelligence

This is what gives the agent the ability to reason. It interprets intent from unstructured inputs, recognizes patterns across transaction histories, classifies exceptions, and makes nuanced judgment calls in situations that no rule set fully anticipates.

This is where agents learn, adapt, and handle the variability that complex enterprise processes inevitably produce.

The Supervisor

Before anyone sees a response, the Supervisor checks it against the policy you wrote in conversational language. The check is deterministic: your rules, enforced exactly, the same way every time, outside the model. Not another AI forming a second opinion. Most vendors give you guardrails. Guardrails are the floor. We check the response that clears them and is still wrong.

The Agent Learns. The Policy Does Not Move.

What the agent improves over time is its judgment: how it classifies exceptions, detects risk, and reasons across patterns it has not seen before. What it can never do is step outside your policy, because every response is checked against it before anyone sees it. The learning layer and the control layer are independent by design. An agent that gets smarter never becomes one that drifts.

And where a process must run identically every time, you do not use autonomy at all. Deterministic workflows run it step by step, on the same skills and under the same governance. Gartner lists four autonomy tiers: observe, advise, act with approval, act autonomously. MyWave supports all four, set process by process.

How One Governed Agent Runs Your Whole Estate.

MyWave’s architecture is organized as four distinct layers, designed to absorb whatever complexity your environment presents and return governed, auditable execution.

The entry point is unified – wherever users already work.

Diagram of a software system architecture with four layers: Interaction Later, Agentic UI, Agentic Orchestration, Skills Layer, and System Layer, each containing specific components and functionalities.

Interaction Layer

Agents receive inputs from email, PDF documents, Microsoft Teams and other chat interfaces, mobile applications, and service management platforms. Users initiate requests through whichever channel they already use. Nothing new to log into, no new tools to learn and integrate. The platform handles the rest.

Agentic UI

A unified execution surface sits beneath the interaction layer, normalizing inputs from across every channel before they reach orchestration. Agents are channel-agnostic — the same governed logic executes regardless of where the request originated.

Agentic Orchestration

This is the reasoning layer. Intent and event recognition, end-to-end process management, policy validation by the Supervisor, and context memory all operate here. Unstructured inputs become governed execution sequences. Multi-step process state is maintained without losing context.

Skills Layer

One governed agent carries your full library of business skills, organized around the pillars you run the business on: procure-to-pay, order-to-cash, sales, finance. A skill is one job the agent knows how to do, generated from 27 industry ontologies with the compliance logic built in. Partners and your own teams extend the library by adding skills, never by adding agents. Contained, not assembled.

System Layer

Deep integration with SAP ECC, SAP S/4HANA, and the major enterprise systems your clients run across ERP, supply chain, CRM, and beyond. This isn’t surface-level API connectivity: it’s native integration that persists through system changes and data variability.

How it works alongside SAP Joule.

MyWave is designed to complement the SAP-native AI layer your clients may already have in place. The integration with SAP Joule is bidirectional, built on the Model Context Protocol (MCP), and designed so that neither system requires the other to step out of its lane.

When a user interacts inside an SAP interface, Joule detects the intent and triggers MyWave for governed execution.

MyWave processes the transaction — applying its policy guardrails, cross-system orchestration, and deterministic runtime enforcement — and where the execution path requires SAP UI-level interaction, it hands that piece back to Joule.

The end user experiences a seamless flow: no context switching, no separate interface, no visibility into the handoff happening behind it.

Joule handles SAP-native intelligence. MyWave handles enterprise execution governance. Together, they give clients AI that is embedded in the SAP experience and trustworthy enough to act on their behalf.

Diagram showing the integration of MYWAVE.ai with Joule modules. MYWAVE.ai detects SAP-native workflow actions, triggers Joule for SAP UI-level interactions, and preserves SAP-native experience. Two Joule modules are depicted, each interacting within SAP's interface: one on the left and one on the right, both detecting user intent and triggering MYWAVE.ai for execution.

Built for environments where failure is not an option.

The architecture described above was designed for industries where the consequences of a hallucinated transaction, a missed compliance step, or an agent acting outside policy are not inconveniences – they’re regulatory events, audit findings, or material liabilities.

MyWave agents are designed specifically to do real work in high-volume, multi-site, global, regulated environments, including:

  • Manufacturing & Industrial

  • Aerospace & Defense

  • Life Sciences

  • Banking, Financial Services and Insurance

  • Consumer Package Goods

  • Retail

  • Energy

  • Mining & Metals

  • Chemicals

  • Distribution & Logistics

Three business professionals, two men and one woman, walk through a modern office lobby with large glass windows and a city view.
A scientist looking through a microscope in a laboratory, wearing safety goggles and gloves.
A woman shopping in a grocery store aisle with a shopping cart filled with vegetables, dairy, and bread, reaching for a product on the shelf.
White semi-truck with a closed trailer parked outside a warehouse, with pallets of goods nearby, during sunset.
A large yellow dump truck driving on a dirt path in a mining or quarry site with rocky hills and a blue sky in the background.
Front view of a white commercial jet airplane on airport runway, with engines, cockpit, and landing gear visible, under a partly cloudy sky.

In every one of those environments, the same requirement holds: reliable, auditable execution, within policy boundaries, at the transaction level, without requiring human review of every step.

That is what MyWave’s unique architecture delivers: Agents that improve as they go, that handle the variability real enterprise processes produce, and that operate within the controls those industries demand — because those controls are built into what the agent is, not added to it afterwards.

Turning homegrown agents loose in your enterprise environment with complete access and autonomy is a recipe for disaster and a risk you can’t afford to take.

Count on one governed agent, purpose-built from day one for complex, regulated, non-linear, asynchronous enterprise processes, and never allowed outside the policy you wrote.

See it execute in a live demo.

See it execute in a live demo. Build your own agent against a real process in real time. No slides. No sandbox. Customers have built working agents in a single hands-on workshop session.

Build an Agent in our Live Demo