The ServiceNow workflow is governed. Now govern the work with MyWave.
ServiceNow routes, approves and tracks.
MyWave executes governed AI agents that complete the process in the ERP, CRM, and operational systems where the actual work lives. Built on industry ontologies, deep in the record. Proven in production on SAP estates.
A ticket is not a transaction
ServiceNow is where enterprises manage work about work: requests, approvals, incidents, workflow. But when the workflow ends, someone still has to do the real work: posting the journal, updating the order, reconciling the account, changing the master data.
For most ServiceNow customers running the platform the way they bought it, as governed workflow, that execution still happens by hand in the systems of record.
The newest platform agents can reach across systems, but generic cross-system automation is not the same as completing an industry-grade transaction in the record. And it assumes the latest releases, premium SKUs, and a program budget to match.
Pain Points
Workflows close cleanly… while the underlying transactions still get keyed by hand
Platform-scale agentic AI assumes platform-scale programs: latest releases, premium SKUs, multi-quarter timelines
Generic bolt-on automation adds another governance surface. Execution should plug into the governance you already run
The MyWave Innovation Hub™ deploys governed AI agents that pick up where the workflow ends and complete the process in the systems of record. Built conversationally in MyWave Create™, connected through governed InfoPlugins, MCP and A2A protocols in MyWave Connect™, hosted on MyWave Cloud™ or in your environment.
Execution that completes what the workflow starts
Where ServiceNow is installed, MyWave works with it, whether you run a traditional workflow configuration or the newest agentic releases.
MyWave consumes governed ServiceNow actions through open protocols so approvals, records, and audit trails stay exactly where your teams expect them. No re-platforming, no new governance surface.
Real, “do work” agents you can trust for regulated, complex industries that rely on ServiceNow.
Executes in the record
MyWave agents complete transactions in ERP, CRM, and operational systems, generated from deep industry ontologies, not generic automation over the workflow layer.
Mid-market ready
Production in 6 to 8 weeks on predicable commercials. Price-performance built for the mid-market the platform motion overshoots.
Open-protocol interoperability
Waves operate inside your existing IAM, role-based access, and policy controls, with a complete audit trail for every action taken.
Deterministic by design
Policy validation on every action, structural by default. Language models interpret; your rules execute.
85%
time saved in financial reconciliation
90%
workload reduction in inventory optimization
75%
faster processing in trade finance workflows
6-8 weeks
typical deployment, concept to production
70%
reduction in manual effort in order processing
Results from production deployments on SAP estates. Salesforce estate support, including open-protocol interoperability, is part of our current early access program.
A value-led path, on your schedule
Step 1
Close the executional gap
Target the processes where closed workflows still leave manual transactions behind.
Step 2
Connect the layers
Integrate MyWave agents with existing ServiceNow approvals so governance stays unified.
Step 3
Extend across the estate
Add cross-system processes on the same flat model, one governance framework throughout.
Interoperable with the platform you run
MyWave connects to ServiceNow environments through published, governed interfaces and open agent protocols, and is built to respect the workflow, approval, and audit structures already in place. On the release you run today, not the one on the roadmap.
This is a complement to your ServiceNow investment: the workflow layer stays authoritative for work about work, and MyWave agents complete the work itself.
Packaged platform AI is compressing implementation hours, and outcome-based programs are changing how partners get paid. MyWave gives ServiceNow practices differentiated IP to sell into the mid-market the platform motion overshoots: productized agents, certified delivery in weeks, recurring revenue share.
For ServiceNow consultancies
